Profile Questions

Why won’t my video upload?

To upload a video, it must be less than 70 mg and must be one of the following file types: wmv, .mpg, .asx, .mov, .mpeg, .avi, .mp4.

If you are having a problem uploading video, it will generally be the file size, a timeout issue, or a combination of the two.

An inactive account (defined as any account that hasn't had a link clicked on within a certain amount of time) will time out and log you off after 30 minutes. Because the video upload screen is stationary and does not tell the system you are still on the site, you will get logged off after 30 minutes of uploading time.

This means that if your computer and internet connection only allows you to upload one mg a minute, the largest video you would be able to download would be 30 mg.

On average, most computers and DSL connections will only allow you to upload a video that is 50 mg or less.

If your video is the correct size and file type and you are still having issues uploading it, please contact the Loop'd Network through the support center. Including the following information in your message:  
                -          video file size
                -          your browser
                -          your operating system
                -          the video itself, sent as an attachment, if possible

How do I add html to my profile?

To add HTML, click on the “add content” button at the top right corner of your profile page, then click the link in the pop-up titled “Free Text or HTML.”

If you wish to add customized text to your profile, simply enter it in the content area. If you wish to add HTML, click the “Source” button at the top right hand corner of the pop-up and then add your code to the content area.

Note: Do NOT put HTML tags in the “Heading.” This will cause errors on your profile.

How do I add music to my profile?

To add music to your profile, create an account on projectplaylist.com and build a playlist .

Now, log into SponsorHouse, go to your profile, click on the “add content” button at the top right corner of your profile page and select the link in the pop-up titled “Free Text or HTML.”

Click the “Source” button at the top right hand corner of the pop-up and then add your HTML code from Project Playlist to the content area.

Note: Do NOT put HTML tags in the “Heading.” This will cause errors on your profile.

After saving, your playlist will appear in your profile.

How do I make my profile public or private?

Your profile will always be viewable through your direct link (www.loopd.com/members/yourDisplayName) or if people click on your headshot from any of your “friends’” accounts.

However, your profile will not be searchable until you validate your email address on your account (which you may do by clicking on the warning message on your account homepage).

If you do not want your account to be searchable and have already validated your email address, you will need to change the email associated with your account and then change it back. To change your email, go to “account > account settings > Change Email.”

Results

If you are unable to add results. please make sure you have:

1) Selected your Sports
2) Selected you sanctioner(s)  and class(es)

To select your sports:
- go to your account homepage
- click over to "My Sports" and click “add sport”
- select your sport category, sport and disciplines from the drop-downs
- click “save”

From here, select your classes by
- clicking on the "edit my classes” section
- choosing your sanctioner form the drop-down and selecting your corresponding classes . If you do not see your class, click the “add custom class” tab to add your own.

Once this information has been completed, you may return to your profile and add results. To do so,
- Click "profile > Results > Add New Result"
- Select the discipline you competed in, then click "next"
- Select your event from the drop-down. (If you do not see your event, add it by clicking “Click here to add a new event”)
- Add your result and click “save.”

If you are still unable to add your results, please contact the Loop'd network for help with your profile.

Why can’t I add results to my team profile?

There is currently no Team Results section in the team account profile. This feature will be coming soon.
For now you may enter results in the profiles of each of your team members.

Logging In

How can I reset my password?

To have your password sent to your email account, go to www.Loopd.com and click the  "Forgot Password" link to the left of the "Sign In" button.

To reset your password, type in the email address you used when you originally signed up with the site. An email will then be sent to you with instructions on how to obtain your new password.

Modifying Accounts

How do I Delete My Account?

To delete your account, go to “account > account settings > Cancel Account.”

After clicking on the “cancel account” button, your account will be marked for deletion, but will not actually be deleted until the following Sunday.

You may cancel the deletion at anytime before the following Sunday, by clicking on the warning message on your account homepage.

How can I renew or upgrade my account?

- Login to your account
- Click on "account > account settings > account options"
- Click on the “upgrade/renew” button
- Enter your payment information

Please make sure your billing address matches that on your credit card to avoid incomplete transactions.

How do I create a new account with the same email?

To open a second account with an email you already use, create the second account with a false email address and log in.  After logging in, visit your “account settings” and click on the “change password” link.  From here you can enter the email address you wish to use for both accounts and click “next.”

An email will be sent to your email account requesting you to validate your email address.

Messaging

How do I mass message my friends and sponsors?

To send a mass message, click on the “send broadcast” button on your account homepage, select the group you wish to message and then enter the content and click “send.”

You may also access the “Send Broadcast” feature from a link in your “mailbox.”

Note: At this time, an athlete who is a member of a team cannot send a broadcast to only their teammates. If you try to send a message to “teams,” only your Team Manager(s) will receive the message.